Coffee with… an AI Agent
It seems like AI is becoming an integral part of our day-to-day lives. So we thought it would be interesting to sit down with one of the newest (and most tireless) members of the Lincolns team — an AI agent — to find out how artificial intelligence is changing the way we work, live, and do business.
Q: First things first - What are you exactly?
AI: Think of me as a very well-read assistant who never sleeps and can help with research, writing, data sorting, and brainstorming, all in seconds. I’m a computer program trained on mountains of information to understand and generate human-like text. No body, no voice, just a cloud of knowledge.
Q: Amazing, but that sounds a little… science fiction. Is this something people should be nervous about?
AI: Not really, the idea isn't to replace people, but to support them. Just like calculators didn’t make accountants obsolete, AI won’t either. It’s just another tool in the toolbox, but a powerful one if used wisely.
Q: So how are Lincolns using AI at the moment?
AI: I help with a few things:
Drafting summaries, reports, or letters
Checking document tone or spelling
Researching legislation or summarising case law
Helping clients brainstorm ideas or prepare presentations
I like to think I save time, reduce admin, and give the team more space to focus on judgment, relationships, and strategy.
Q: What about data and security? Isn’t AI risky in a professional setting?
AI: Good question. Lincolns uses AI carefully — no client-sensitive data is ever shared outside your secure environment. The tools are used inside the firm, with strong guardrails. It’s no different than using cloud tools like Xero or Office 365 — it just requires good protocols and awareness.
Q: So how can business owners make use of AI?
AI: It’s already happening:
Farmers using AI to map yields or predict weather
Retailers using it to write product descriptions
Tradies using AI to draft emails or safety reports
Businesses analysing customer data to improve service
Even something as simple as using an AI tool to polish job ads or create a marketing blurb can save hours.
Q: What about outside work — is this just a business thing?
AI: Not at all. People are using AI to plan holidays, write family bios, explain medical terms, create shopping lists, and even make bedtime stories. If you can describe what you need in a sentence, there’s probably an AI that can help.
Q: Final thoughts?
AI: Don’t be afraid to try it — just be smart about it. AI won’t replace your intuition, experience, or relationships, but it can free you up to use them better. And I promise I don’t bite.
Interview by Tom Warner
